Getting your shop ready
Products, opening stock, customer balances and the first invoice.
A REAL NEXT STEP
A question? Let’s work it out.
Tell us about your shop, your setup or the task you’re working on.
Email Sarkit support- Write to us
- [email protected]
- Support hours
- Monday–Saturday · 9:00 AM–9:00 PM PKT
Include your account email, a brief description and a relevant record reference so we can understand the question.
Where can we help?
Choosing your plan
People, locations, trial access and the tools you need.
An account or invoice question
Share what happened and the record reference. Keep passwords and payment credentials private.
Start with these answers.
Will it work on my phone?
Yes. Sarkit runs in a web browser on a phone, tablet or computer. A barcode scanner is optional.
Which plans include the AI assistant?
Standard and Professional include in-app AI eligibility. Account roles and platform controls also apply. Basic covers the core shop tools.
Can I save a sale without internet?
An internet connection is required to save new transactions and synchronize records. Full offline selling is not currently supported.
Does Sarkit send messages to my customers?
You can open a prepared invoice or khata message, review it and choose to send it from your own device. Automated WhatsApp alerts are only for approved owner/admin recipients after setup.
How does the trial and refund work?
New public accounts get a 30-day trial. Paid plan purchases have a full refund window when requested within 14 calendar days of payment.
How do I record my first sale?
Sign in and open Sell → POS. Choose the customer, add products and quantities, review the bill and payment method, then complete the sale online. On eligible plans, review any AI suggestions before saving.
How do I add or import products?
Open Products → Add Product to enter items individually. For a bulk upload, use Products → Import Products and its template. Check the Excel/CSV fields and review any import errors before using the products.
How do I reset my password?
Choose Forgot password on the login page, enter your registered email and follow the reset link. Check your spam folder if it does not arrive, or email support for help.
Open password resetHow do I change my plan?
Sign in and open Settings → Subscription to compare available plans and choose a new term. Review payment methods and the final amount before purchase. If Paddle checkout is offered, it buys one fixed term and does not renew automatically.
Open account subscriptionsHow do I print or share an invoice?
After the sale is saved, choose Print Receipt and your printer. For an existing invoice, open the sale and use its print options. Keep your shop’s configured receipt layout; A4, thermal and PDF choices depend on the available invoice options. Review any prepared WhatsApp message and send it yourself.
How does Sarkit handle my data?
Sarkit uses HTTPS, hosts its production application on Google Cloud and restricts businesses to their own records. We do not sell your business data. Read the Privacy Policy for storage, optional AI and alert processing, sharing and account-data requests.
Read the Privacy Policy