1. Data We Collect
We collect information you provide directly when you create an account and use Sarkit. This includes:
- Business name, owner name, email address, and phone number
- Shop location(s) and operational details
- Product catalog, pricing, and inventory data
- Sales transactions and customer records (Khata/ledger entries)
- Staff accounts and access logs
- Questions, voice notes or bill photos you choose to submit to the in-app AI assistant
We also automatically collect technical data such as IP address, browser type, device identifiers, and usage patterns to improve the platform.
2. Data Storage
Sarkit's POS application is hosted on Google Cloud infrastructure. We use HTTPS and account access controls to protect data in use, and maintain operational backups. Some optional AI and notification processing uses separate service infrastructure.
3. How We Use Your Data
- To provide, operate, and improve the Sarkit platform
- To process your transactions and generate reports
- To prepare invoice links for you to share through WhatsApp or other apps when you choose
- To process requests you submit to the in-app AI assistant and, when enabled, send owner/admin alerts
- To respond to your support requests
- To send product updates and service announcements (you can opt out)
- To detect and prevent fraud or security incidents
4. Third Parties
We do not sell, rent, or trade your personal or business data to any third party. We share data only with the following trusted service providers strictly as needed to operate Sarkit:
- Google Cloud Platform — infrastructure and hosting
- AI model services — to process text, voice notes or bill photos you choose to submit to the in-app assistant
- AWS-hosted OpenClaw alert service — to deliver approved owner/admin WhatsApp alerts when enabled
- Payment processors, including Paddle where offered — to process subscription payments
- Merchant-configured Stripe or Razorpay — when a shop enables one of these customer-payment integrations, the payment request is sent to that provider. Sarkit records the transaction status but does not hold settlement funds.
We share only the information needed to provide each service.
5. WhatsApp Sharing and Alerts
Sarkit's POS and AI assistant run inside the application, not through an inbound WhatsApp bot. When you choose to share an invoice, Sarkit opens a prepared message on your device for you to review and send. Optional automated WhatsApp alerts are limited to approved owner/admin recipients; Sarkit does not send automated customer reminders. We do not access your personal WhatsApp conversations.
6. Business Owner Rights
As a Sarkit account holder, you have the right to:
- Access — review your records in Sarkit and request help obtaining a copy of your business data
- Correct — update any inaccurate information directly in the platform
- Delete — request account or data deletion, subject to records we must retain by law
- Portability — request an available export of your records
- Opt out — unsubscribe from marketing communications at any time
7. Contact
For privacy-related questions or data requests, contact us:
- 📧 [email protected]
- For account support, email [email protected].
- 🏢 VM Nebula (Pvt.) Ltd., Pakistan